Privacy Policy

Welcome to Verde Casino. We protect your privacy and the security of your personal information. This Privacy Policy explains how Verde Casino collects, uses, processes, and discloses your personal data when you use our website, services, and applications (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy. Read it carefully to understand our practices regarding your data. We operate in compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where relevant.

Verde Casino collects various types of information to provide and improve our Services. This includes:

• Personal Identifiable Information (PII): This information identifies you directly. It includes your name, date of birth, email address, postal address, phone number, and national identification details (where required for verification). We also collect financial information, such as payment card details or bank account information, necessary for deposits and withdrawals.
• Account Information: Your username, password, and other details related to your Verde Casino account.
• Transactional Data: Details about your betting activity, deposits, withdrawals, and other transactions made through our Services.
• Technical Data: This includes your IP address, browser type and version, operating system, device type, referral source, length of visit, page views, and website navigation paths.
• Communication Data: Records of your communications with us, including emails, chat logs, and phone call recordings.
• Verification Data: Documents and information provided for identity, age, and address verification, such as copies of passports, utility bills, or bank statements.
• Publicly Available Information: In some cases, we collect information about you from publicly available sources to verify your identity and comply with our legal obligations.

Verde Casino uses the information we collect for several purposes, including:

• To Provide and Maintain Our Services: This includes managing your account, processing your bets, deposits, and withdrawals, and providing customer support.
• For Security and Fraud Prevention: To detect and prevent fraudulent activities, money laundering, and other illegal actions, ensuring the integrity of our Services and protecting our users.
• To Comply with Legal and Regulatory Obligations: We collect and retain certain information to meet our obligations under gambling laws, anti-money laundering regulations, and other legal requirements imposed by our licensing authority.
• For Personalization and Improvement: To tailor our Services to your preferences, improve your user experience, and develop new features and offerings. This may include analyzing your gaming patterns and preferences.
• For Communication: To send you important notices, updates, promotional offers, and marketing communications that we believe may interest you. You can opt out of marketing communications at any time.
• For Research and Analytics: To understand how our Services are used, analyze trends, and gather demographic information to improve our business operations and marketing strategies.
• To Monitor Responsible Gaming: To identify and assist players who may be at risk of problem gambling, in line with our commitment to responsible gaming practices.

Verde Casino processes your personal data based on one or more of the following legal grounds:

• Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party, or to take steps at your request before entering into such a contract (e.g., providing our gaming services).
• Legal Obligation: Processing is necessary for compliance with a legal obligation to which Verde Casino is subject (e.g., anti-money laundering regulations, age verification).
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by Verde Casino or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms (e.g., fraud prevention, improving our services, direct marketing). We conduct a legitimate interest assessment to protect your rights.
• Consent: In specific situations, we ask for your explicit consent to process your data for a particular purpose (e.g., sending certain marketing communications). You can withdraw your consent at any time.

Verde Casino may share your personal information with the following categories of recipients:

• Service Providers: We engage trusted third-party service providers to perform functions on our behalf, such as payment processors, IT and software providers, customer support platforms, and identity verification services. These providers are contractually bound to protect your data and only use it for the purposes for which it was disclosed.
• Regulatory and Law Enforcement Bodies: We may disclose your data to government authorities, regulators, and law enforcement agencies when required by law, court order, or to cooperate with investigations into suspected illegal activities.
• Fraud Prevention Agencies: To prevent fraud and money laundering, we may share your data with appropriate agencies.
• Affiliates and Business Partners: With your consent, or where there is a legitimate interest, we may share data with our affiliates or business partners for marketing or operational purposes.
• Potential Purchasers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred to the acquiring entity.

We confirm that any third parties with whom we share your data adhere to strict data protection standards.

The security of your personal data is paramount to Verde Casino. We implement robust technical and organizational measures to protect your information from unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: We use industry-standard encryption technologies, such as Secure Socket Layer (SSL) technology, to protect data transmitted between your device and our servers.
• Access Controls: Access to your personal data is restricted to authorized personnel who have a legitimate business need to access it.
• Firewalls: Our systems are protected by firewalls to prevent unauthorized access.
• Regular Audits: We regularly review our security practices and update them as necessary to address evolving threats.
• Data Minimization: We only collect and retain personal data that is necessary for the purposes for which it is processed.

While we protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee its absolute security.

As a user of Verde Casino, you have several rights regarding your personal data, subject to certain exceptions and limitations:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected.
• Right to Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability: You can receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
• Right to Object: You can object to the processing of your personal data in certain situations, particularly when processing is based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your data, you can withdraw that consent at any time.
• Right to Lodge a Complaint: You can lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us using the details provided in the "Contact Us" section. We may require you to verify your identity before fulfilling your request.

Verde Casino uses cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files placed on your device by websites that you visit. We use cookies for various purposes:

• Essential Cookies: These are strictly necessary for the operation of our website and to enable you to use its features, such as logging into your account and managing your transactions.
• Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often, to help us improve the website's performance.
• Functionality Cookies: These cookies allow our website to remember choices you make (such as your username, language, or region) and provide enhanced, more personalized features.
• Targeting/Advertising Cookies: These cookies deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of our Services.

Verde Casino retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Our retention periods are determined by various factors, including:

• Legal and Regulatory Obligations: We are legally required to retain certain data for specific periods, particularly for anti-money laundering and responsible gaming purposes, as mandated by our licensing authority.
• Contractual Obligations: Data may be retained for the duration of our contractual relationship with you.
• Legitimate Business Needs: We may retain data for legitimate business interests, such as fraud prevention, dispute resolution, and enforcing our terms and conditions.
• Consent: Where processing is based on consent, we will retain the data until you withdraw your consent, unless there is another legal basis for retention.

Once the retention period expires, your personal data will be securely deleted or anonymized.

Verde Casino may transfer your personal data to countries outside of your country of residence, including countries outside the European Economic Area (EEA), where data protection laws may not be as comprehensive as those in your home country. When we transfer your data internationally, we take appropriate safeguards to ensure that your data remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Transferring data to countries deemed to provide an adequate level of data protection by relevant authorities.
• Implementing standard contractual clauses approved by the European Commission or other relevant bodies.
• Relying on your explicit consent for the transfer, where appropriate.

Verde Casino Services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction, if higher). We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take immediate steps to delete such information from our records. If you believe we may have collected information from a child, contact us immediately.

Verde Casino reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email or other direct communication. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data protection practices at Verde Casino, contact our Data Protection Officer: Email: [email protected] We address your inquiries promptly and transparently.